Returns, Exchanges & Lost Orders Policy
All Sales Are Final
All purchases made through VitalSculpt Labs are final.
VitalSculpt Labs does not accept returns, refunds, or exchanges under any circumstances, except where required by applicable law.
Customers are responsible for reviewing their orders carefully before completing their purchases.
Lost Orders & Shipping Replacements
VitalSculpt Labs understands that shipping delays and lost packages may occasionally occur. We are committed to assisting customers with verified shipping issues.
21-Day Waiting Period
To allow sufficient time for shipping delays and carrier investigations, a 21-day waiting period from the expected delivery date is required before a replacement can be issued, subject to applicable law.
If your package has not arrived after 21 days, please contact our customer support team for assistance.
Carrier Investigation
Once notified, VitalSculpt Labs will investigate the missing shipment with the shipping carrier to determine its status.
If the shipping carrier officially confirms that the package was lost in transit, VitalSculpt Labs will provide a replacement of the original order at no additional cost to the customer.
Replacement Processing
Replacement orders will only be processed and shipped once the carrier investigation has been completed and the shipment has been verified as lost, subject to applicable law.
Replacements are limited to verified lost shipments and do not qualify as returns or exchanges.
Customer Support
If you have questions regarding an order, a missing shipment, or need additional assistance, our customer support team is available by phone or email.
Phone: (702) 628-6477
Email: orders@vitalsculptlabs.com
Website: www.vitalsculptlabs.com
Please include your order number when contacting us so we can assist you as efficiently as possible.
Important Notice: All sales are final. No returns, refunds, or exchanges will be accepted, except where required by applicable law. Verified lost shipments are eligible for replacement in accordance with the conditions outlined above.